About

My name is David Alexander, and I founded Chapel Hill Technology Consulting in 2002. Here are a few of the things I bring to the table:

Character

Integrity

It is important for me to never stray from the person I want to be. I tell the full, honest truth. I respect confidentiality. I treat people with respect. I follow through on my commitments. Sometimes I screw up, but when I do, I make it right. I learn from my experiences.

Proactive

Habit 1 from Stephen Covey’s 7 habits: I am responsible for the outcome of my life. This ties into my ownership view of leadership. I avoid placing blame on others when things go wrong, accept the responsibility, and focus my energy on getting back on track.

I am a firm believer in the Eisenhower principle. It requires discipline to focus your energy on important tasks in today’s urgent world. By carving out time for important matters, you can eliminate unnecessary urgency and get more real work accomplished.

Enthusiastic

I am eager to solve problems, and I enjoy working with technology and leading people. I am happy doing what I do, and I make work fun. I surround myself with people that bring up me, rather than weight me down. I find creative ways to always be learning. I make the best out of bad situations, and whenever I fall down, I get back up.

Efficient

I seek to get the most accomplished with the resources I have available. I avoid wasting time on things that don’t matter in the big picture. I take the time to fix inefficient and ineffective workflows, so that I can focus my energy on things that matter. I am evaluated on what I can get done (results), not on what I do (activity) – I leverage the help of other people to make things happen.

I strive for simple, reliable solutions. I use available data to produce smart, quick decisions; I don’t wing it, and I don’t miss opportunities from overanalyzing either.

Organized

I am a tidy person. I keep my desk clean, so that I can focus on the job at hand. I strive for an “inbox zero” approach to email. I use the “getting things done” approach to organizing the clutter in my life.

Competence

Leadership

I have been managing an information technology team full-time since I became an IT Director in 2009, serving in both centralized and distributed IT roles. I was nominated for the University Leadership and Development Course at UNC-Chapel Hill in 2012, and I completed my MBA from UNC Kenan-Flagler with a concentration in Leadership and Strategy in 2016. I have served in leadership capacity of several high-profile committees, including chairing the Information Technology Executive Council at UNC-Chapel Hill.

I’ve found some of the best leadership lessons come from the military. The stories from It’s Your Ship, by D. Michael Abrashoff, and Extreme Ownership, by Jocko Willink and Leif Babin, exemplify the leadership style I seek to mirror.

Communication

Effective communication is essential to success, because any measurable success is impossible without the help of others. This starts with active listening – seeking first to understand. It means treating people with respect and understanding their points of view. It requires the skills to persuade others through business writing, presentation skills, and executive presence. When conflicts arise, it means staying calm under pressure, confronting the situation with emotional intelligence.

Technology

I started my IT career in 2002 upon graduating from Virginia Tech, and have been steadily advancing my career for the past 15 years.

I have been managing an information security team since 2015, including supervising four team leads and 10 full-time employees while covering two management positions for more than a year. I have maintained my Certified Information Systems Security Professional (CISSP) credential, the gold standard for information security, since 2011. I also recently completed my Certified Information Systems Auditor (CISA) credential after going through an extensive IT general controls audit.

In previous roles, I’ve served as an IT director for more than five years, a system administrator for three, and a computer technician for three as well. I’ve served as a consultant during this entire time, helping clients find technological solutions to their problems.

Here are a few of my active certifications:

  • PMI PMP
  • ISC2 CISSP
  • ISACA CISA
  • PeopleCert ITIL Foundation
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Linux+
  • CompTIA Project+

I have previously been certified on a variety of other technologies, including:

  • Microsoft Windows desktop operating systems
  • Microsoft Windows server operating systems
  • Apple Mac OS operating systems
  • Apple hardware
  • Dell hardware
  • IBM and Lenovo hardware
  • HP printers

You can see my work experience on my LinkedIn page.

Problem Solving

When something is broken, I fix it. I am process oriented, and I document what I do so the organization is never held hostage by my institutional knowledge. I have experience implementing solutions and managing large projects,  and I have the Project Management Professional (PMP) and the CompTIA Project+ project management certifications.

Customer Focus

The purpose of all roles in an organization is to create value, and a business is doomed as soon as it stops paying attention to the needs of its customers. I make sure I am creating quantifiable value in the jobs that I complete – it has to be a win for the customer and a win the business. The customer relationship should never be taken for granted.